24.03.2022

Privacy policy and registry

Why we collect your data and the basis on which we use personal information

The personal data of the Memoriale Ltd's customers is used for user identification and access rights management, for maintaining and developing the customer relationship of registered users. We process customer data based on the customer's consent. The customer has the right to withdraw consent to the processing of their own data at any time. We use customer data for direct marketing only with the customer's consent.

The personal data provided by the customer may also be used to prevent misuse of Memoriale services or to investigate situations of misuse.

The basis for access to the deceased's information is a respectful remembrance of the deceased online.

Registered User Rights

The registered user has the right to check the information that is stored of him in Memoriale's personal data register. The registered user can check the “My Information” page what information about him is stored in the Memoriale service and the data systems connected to it. If necessary, the registered user has the right to receive a written clarification of the data stored about him / her in electronic form.

A written request for clarification should be sent to the e-mail address Tuki@memoriale.fi. The clarification request must be sent from the same email address listed in the user's login information. The right to clarification is free of charge once a year, after which we charge the customer an clarification fee. The fee is 40 euros. Memoriale reserves the right to change the amount of the fee.

What information do we collect?

Depending on the type of service, we ask the customer for certain personal information. The table details what personal information we collect from different customer groups.

The user may, at his / her own discretion, share especially protected information in the Memoriale service. Information that needs special protection includes, for example, information related to religious beliefs and health status.

Where does the data collected come from?

We collect information from the users themselves. Most personal data is collected at the beginning of the customer relationship, but also during the customer relationship, e.g., information generated from the use of the service.

How do we store your information?

We are committed to ensuring the secure processing of your personal data.

Access to the data is restricted to those persons employed by the registered administrator who need the data in the course of their duties. All Memoriale Ltd employees are bound by professional secrecy. Protecting the memorial environment is much more stringent than current standards. Thus, because we want to ensure security well into the future. It is also important that you, as a user of the service, take care of the security of your own devices. Please use strong passwords or other modern and secure methods to protect your devices and your login to the Memoriale environment.

The data registered on the Finnish Memorial website is stored and processed only on servers located in the territory of the European Union. This also applies if a person registered in the EU uses Memoriale services in non-EU countries that are hosted on servers located outside the EU.

To whom is the customer's personal data disclosed?

Based on the customer's consent, the registered user's first and last name and nickname information will be shared with the user who maintains the Memoriale website. Users who register on this website can share personal data, which is why it is essential that the administrator of the website knows the first and last name of each user invited to the Memoriale website.

The customer's personal data may also be disclosed to the authorities in connection with a criminal investigation.

How long do we keep your information?

Your data will be retained for as long as is necessary to maintain the customer relationship, or as long as you have consented to the storing of your personal information. The storing period of personal data varies from service to service and depends on the nature of the data.

Legislation obliges Memoriale Ltd to store certain information, such as payment transactions and invoicing-related information, for six years from the end of the financial year related to the transaction, ie. the calendar year.

Memoriale's cookie policies

What are cookies?

Cookies are used to store information in web browsers to ensure the quality and functionality of the service. Cookies store and receive tags from computers, telephones, and other devices.

Why do we use cookies?

We use cookies to track user behavior on the Memoriale website in order to provide our customers with the best possible user experience on our service. Some cookies are necessary for the normal operation of the website. Please note that blocking the use of cookies may affect the normal operation of the website and even prevent the use of the website.

If the customer has given his consent to receive advertisements, we use cookies to provide our customers with advertising tailored to their needs. The customer has the right to prohibit the use of cookies and the use of his data for direct marketing of the Memoriale website. We also use cookies to collect information about the performance and utilization of Memoriale's services.

Use of information for direct marketing

With the customer's consent, we may process personal information for direct marketing of Memoriale's services and related customer profiling. The purpose of this is to strive to provide our customers with up-to-date offers of our services. We do not disclose customers' personal information for direct marketing to other parties. The customer has the right to withdraw consent for profiling related to direct marketing of Memoriales’ services. Management of consents can be found on the logged in user's "My Information" page.

Disclosure of personal information to other parties

We do not disclose personal information to third parties.

Transfer of personal data outside Finland and the European Economic Area (EEA)

The first and last name of the registered user and the nickname determined by the user will be distributed to other registered administrators of Memoriale, who use the service outside Finland and also in the EEA, based on the customer's consent.

In addition to the personal data mentioned above, no other personal data will be transferred outside Finland.

The data of a user registered on a memorial site created by a person for themselves may be used for the appropriate maintenance of the memorial webpage after his or her death. In this case, the personal data of the deceased is the responsibility of the administrators / administrator of the memorial site selected by the deceased.

The data of the deceased may also be transferred outside the EU or the European Economic Area for the appropriate use of the memorial site, for example in situations where the administrator or visitor of the memorial site is outside the European Economic Area. Strong protection mechanisms suitable for the transfer of personal data are used for the transfer of personal data outside Finland and the EEA.

Contact information

Memoriale has appointed a Data Protection Officer who is responsible for matters relating to personal data. Please contact tuki@memoriale.fi if you have any questions regarding personal data or its use.

Klarna's privacy policy

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.